KoinBay Deposits and Withdrawals Paused: Wallet Upgrade Guide

Direct answer: KoinBay scheduled a wallet-system upgrade from September 19, 2026 at 22:00 UTC through September 20 at 01:00 UTC. During the approximately three-hour window, deposits and withdrawals for all cryptocurrencies are temporarily suspended while trading remains available unless separately announced. KoinBay says deposits sent during maintenance will not be credited immediately but should be processed automatically after service resumes.

What services are affected?

The maintenance applies to cryptocurrency deposits and withdrawals across the platform. Trading is expected to remain available. This distinction matters: seeing a normal trading screen does not mean the blockchain funding gateways are open.

If you sent a deposit during maintenance

Do not send the same deposit again. First locate the transaction hash in your sending wallet and verify whether it succeeded on the correct blockchain. If it is confirmed on-chain and the destination address is correct, preserve the hash and wait for KoinBay’s wallet service to resume. KoinBay says deposits submitted during the window should be automatically processed after restoration.

If a withdrawal is pending

Check whether KoinBay generated an on-chain transaction hash. If there is no hash, the request may still be queued inside the exchange. If a hash exists, follow it on the relevant explorer. Avoid cancelling and recreating multiple withdrawals unless the platform explicitly marks the original request failed.

Why exchange maintenance can look like a blockchain problem

Centralized exchanges operate their own wallet infrastructure. A blockchain can continue producing blocks normally while an exchange pauses its deposit scanner, hot wallet or withdrawal system. Troubleshoot the exchange status and the network separately.

What to check when service resumes

Confirm that the deposit or withdrawal button is enabled for the exact asset and network. Then verify the original transaction before initiating another transfer. If a confirmed deposit remains missing after restoration, contact official KoinBay support with the transaction hash, asset, network, amount, destination address and timestamp.

Security warning

Maintenance windows often trigger fake “priority withdrawal” messages. No legitimate recovery process requires your seed phrase or private key. Do not pay a stranger to release a pending deposit and do not connect a self-custody wallet to an unsolicited recovery site.

Source

KoinBay official announcement channel, wallet-system upgrade notice published September 18, 2026.

FAQ

Are KoinBay withdrawals down?

They are scheduled to be temporarily unavailable during the wallet-system upgrade window ending September 20 at 01:00 UTC, subject to successful restoration.

Will a deposit sent during maintenance be lost?

KoinBay says such deposits will not credit immediately but should process automatically after service resumes. Verify the transaction hash and destination.

Is crypto trading also paused?

KoinBay says trading remains available unless otherwise announced.

This article is informational customer-help content, not investment advice. Verify the live platform status before moving funds.