Crypto.com Deposits Paused for 9 Networks: What to Do
Crypto.com continues investigating a security-related deposit pause affecting AKT, ARCH, ATOM, DYM, JUNO, KAVA, ORAI, RUNE and TIA. Here is how to handle a pending deposit safely.
Crypto Support & Research Desk
Quick answer: Crypto.com is still investigating a security-related deposit pause affecting AKT, ARCH, ATOM, DYM, JUNO, KAVA, ORAI, RUNE and TIA. Its status page carried fresh investigation updates on September 18. If you are depositing one of these assets, check the live status first and do not assume an on-chain confirmation means the exchange can credit it immediately.
What is currently paused?
Crypto.com says deposits for the nine listed assets are paused due to an ongoing security concern. The incident remains under investigation. This does not mean every Crypto.com deposit or withdrawal is unavailable; the status page separates this incident from platform-wide component health.
What should you do before depositing?
- Open Crypto.com's official status page and confirm the asset is accepting deposits.
- Verify the exact network shown on the deposit screen.
- Do not reuse an old deposit route if the app currently marks the asset unavailable.
- For a time-sensitive transfer, wait for service restoration rather than experimenting with another network.
What if your deposit is already on-chain?
Find the transaction hash in the sending wallet or exchange and check it on the appropriate block explorer. If the transaction is confirmed but Crypto.com has not credited the balance, save the hash, destination address, amount, network and timestamp.
Do not send a second “test” transfer to force the first deposit through. A deposit can be valid on-chain while the receiving exchange wallet is temporarily unable to process credits.
What if there is no transaction hash?
If the sending service shows the withdrawal as pending and no hash exists, the transaction may not have been broadcast. Check the sender's status page and withdrawal history. The bottleneck may be on the sending platform rather than the blockchain.
Can you switch networks?
Only if Crypto.com explicitly supports the same asset on the alternative network and provides a valid deposit route for it. Sending to an unsupported chain can cause permanent loss or require a difficult recovery process. Never infer network compatibility from the token ticker alone.
Scam warning
A security-related exchange incident creates ideal conditions for impersonation scams. Ignore direct messages offering “manual credit,” “wallet synchronization” or “deposit recovery.” Never provide a seed phrase or private key to an exchange support agent.
Official source
Track the incident on the official Crypto.com status page. The latest incident text should take priority over screenshots or social-media claims.
FAQ
Which assets are affected?
AKT, ARCH, ATOM, DYM, JUNO, KAVA, ORAI, RUNE and TIA are listed in the active incident.
Are withdrawals also paused?
The active notice discussed here specifically states that deposits for the listed assets are paused. Check the live asset screen for current withdrawal availability.
Will a confirmed deposit be lost?
A confirmed on-chain transaction is not automatically lost because an exchange credit is delayed. Preserve the transaction hash and wait for the receiving service to restore processing or provide support guidance.
Should I use a recovery service?
No unsolicited recovery service should receive your seed phrase, private key or remote access to your device.
This article is informational and intended for troubleshooting. It is not investment advice.
Regulatory & Financial Risk Disclosure
The opinions, research, and analysis expressed in this publication are solely for educational and informational purposes and do not constitute investment, financial, legal, or tax advice. Digital asset markets are speculative and volatile. Past performance does not indicate future results. Always perform independent due diligence.
About the Author
Crypto Support & Research Desk
Crypto Support Desk publishes practical, source-led guides to exchange, wallet, network and on-chain service changes. Information is checked against primary or reputable security sources and is not investment advice.